Premier Inn Isle of Wight Sandown (Seafront) hotel

Reviews

• SJ

  Steven J

  May 17, 2026
  5.0
  Loved staying here. Very comfortable and nice big wheelchair accessible room. Staff very friendly and accommodating. WiFi too slow though and breakfast could have some small improvements.
• VM

  V Mamatha

  May 4, 2026
  4.0
  Good one. Just opposite to sea and amazing vibe.
• JA

  Jayne Andrews

  Apr 30, 2026
  5.0
  Great location and the staff are as wonderful as ever. However, the new owners of the restaurant don't seem to have quite got it right! We've stayed here since it was run by Cookhouse and Pub and Whitbread. The evening restaurant was always buzzing with lots of staff on duty. We were staying in the Premier and booked in for supper at 7:30, arrived at the bar at 7:40 and were told that the kitchen closed at 7:30. We were trying to support the evening dining as we'd noticed that the restaurant was pretty empty the evening we got there. No wonder! To close the kitchen so early is a bit strange. We soon found an alternative place a few hundred yards away that didn't stop serving till 9:00 p.m. Such a shame. We feel sorry for the restaurant staff.
• NW

  Nicky White

  Apr 23, 2026
  5.0
  This was a lovely hotel right opposite Sandown beach on the Isle of Wight!! It is attached to a restaurant which is open all day and where you get your breakfast from if you want it when booking!! It's close to bus stops and Sandown high street, also the pier!!
• KD

  Kayleigh Discombe

  Mar 26, 2026
  1.0
  Stayed for one night (21–22 March) at the Isle of Wight Sandown (Seafront) hotel and unfortunately had a very poor experience due to the condition of the bathroom facilities. The shower was not usable independently. The controls were extremely stiff and I was unable to turn the water on/off or switch between functions myself, which created a genuine accessibility issue. The water only operated at full force or not at all, and when in use it leaked badly, flooding the bathroom floor. We had to use towels to manage the water just to be able to shower. In addition, the shower head adjuster was broken and the removable shower head could not be used properly, with water leaking down the hose. There was also a wet patch outside the bathroom on arrival, which suggests there may already have been an issue. These problems only became apparent when I went to use the shower on the morning of checkout. As I was already undressed and needed to use the facilities, it was not practical to report this beforehand. The issue was reported at reception at checkout while we still had access to the room. I raised this through the Good Night Guarantee process and provided a clear explanation, along with photographic evidence. The issues were acknowledged, and I have included a screenshot from Premier Inn confirming that the evidence supported the concerns raised. Despite this, no refund or goodwill gesture was offered, on the basis that the issue was not reported earlier during the stay. This was disappointing, as the facilities were clearly not fit for purpose and the situation in which the issue arose made earlier reporting unrealistic. I have always found Premier Inn reliable in the past, which makes this response particularly frustrating. I would hope greater flexibility is shown in situations like this, especially where accessibility is impacted.

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